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Users have found that the JitBit HelpDesk software provides an effective and accurate knowledge base, allowing them to easily access …
Overview
What is JitBit Help Desk?
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
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What is JitBit Help Desk?
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.jitbit.com/helpdesk/purchase
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is JitBit Help Desk?
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.
JitBit Help Desk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Email support
- Supported: Help Desk CRM integration
JitBit Help Desk Integrations
JitBit Help Desk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English, German, French, Danish, Swedish, Dutch, Italian, Hebrew, Arabic, Czech, Spanish, Finnish, Polish, Portuguese, Russian, Turkish |
JitBit Help Desk Customer Size Distribution
| Consumers | 10% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 20% |
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Reviews and Ratings
(12)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users have found that the JitBit HelpDesk software provides an effective and accurate knowledge base, allowing them to easily access information and solve customer issues. The integration of the software with internal websites and asset management systems is highly appreciated by customers, making it a valuable tool for their business operations. With full visibility of IT workload, users are able to effectively manage and prioritize tasks. The responsiveness of the software's support team has been praised, along with the availability of an on-premise version for those who prefer that option. The software is widely used for communication with customers, particularly for after-sales services, through email and the desktop app. Users have found the software easy to install and use, with flexible settings that can be customized to their specific needs. The software has helped users take care of customers with ease and minimal issues, leading to increased customer satisfaction. The live chat feature, although not frequently used, has been praised for its effectiveness when needed. Overall, users describe the software as average with some nice features, providing a satisfactory experience for users.
Quick and Easy-to-Run Solution: Reviewers have consistently mentioned that Jitbit is a quick and easy-to-run help desk/ticketing solution. Many users have expressed their satisfaction with the ease of installation, backup, migration, and updates. This has allowed them to quickly get started with Jitbit without any complications or delays.
User-Friendly Interface: Users appreciate the workflow and user-friendly layout of Jitbit. They find the interface to be fantastic, comparing it to a system that has all the strengths of Zendesk without any weaknesses. The plain and simple design of the interface allows for easy navigation and makes tasks easier to accomplish. Additionally, many reviewers have noted that minimal employee training is required due to its intuitive nature.
Responsive Customer Support: Reviewers are impressed with the responsiveness of Jitbit's customer support team. They mention that their suggestions often turn into new features in future updates. This level of engagement from the support team has been highly valued by users who feel heard and supported throughout their experience with Jitbit.
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Limited customization options: Some users have expressed frustration with the lack of advanced customization features in Jitbit. They feel that the software does not offer enough flexibility to tailor it to their specific needs and preferences.
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Mobile app issues: Several reviewers have mentioned encountering various problems while using the mobile app. These issues include slow performance, glitches, and difficulty in navigating and managing tasks. Users believe that the mobile app is underdeveloped and lacks critical functions for technicians on the go.
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Lack of social media integration: Users have pointed out that Jitbit lacks integrated social media support, which can be a drawback for businesses looking to streamline their customer interactions across different channels. The absence of this feature has led some users to explore alternative helpdesk solutions that offer better social media integration capabilities.
Users commonly recommend the following:
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Consider Jitbit as a helpdesk tool, especially for small and medium-sized companies that want to grow. However, it is worth noting that it lacks advanced features like software deployment and remote desktop.
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Highly recommend Jitbit for its user-friendly interface and efficient organizational capabilities. Keep in mind that some users have mentioned a potential learning curve and setup time required to effectively automate processes.
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View Jitbit as an excellent solution for businesses in need of a helpdesk with basic functionality. It is praised for its adaptability to any company's needs, providing good value for money while boosting the efficiency of customer service teams.
Reviews
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February 22, 2018
Fantastic for teams that are going places.
JitBit is a fantastic tool for small teams. I would say that JitBit is like if you combined Help Scout, Zendesk, and SalesForce in the best ways. JitBit is fantastic about creating detailed histories between teams, especially if your sales team is offering some level of support. We have experimented with different combinations of team structures with JitBit, but when we were at about 80 team members, JitBit was fantastic for keeping everyone on the same page.
Getting started was easy too. Lots of flexibility and integrations to offer.
Getting started was easy too. Lots of flexibility and integrations to offer.
- Fantastic ticketing system to keep track of old conversations from clients.
- Fantastic analytics and metric tracking.
- Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
- Super easy to learn and use. If you can use your email, you can use JitBit.
- I know there were some social media integrations that were not available back in the day. But they may have been added. I also never understood why they would be necessary. I'm mostly playing devil's advocate.
- It's really hard to think of gripes, but I know there was some low level functions that seemed cluncky at times. Their support team is always taking product ideas though, so I suggest reaching out if you are having issues.
- The larger our team got, we found that certain employees took on less work, and they hid it by hopping on other people's tickets and using tags to their advantage. I don't think this is JitBit's fault, but it led to a system restructure with time for our team.
100%
10.0
80%
8.0
86.66666666666666%
8.7
- Allowed us to blow up the amount of employees we had in our company.
- Created accountability between teams, which reduced bickering and finger pointing.
- Brought light to blind spots in work flow.
- Every, EVERY, hand off is fast, clear and understood between employees... It's great.
JitBit is great. The price is great. The support is great. You can feel that it's growing in the right direction.
JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and unfinished work waiting for you on Monday... Not JitBit. Love their brand. Love their Product. Love their team.
Keep it up guys!
JitBit is one of those tools that I mention in converstaion. There's lots of systems that I hate talking about because you just think of the headaches, regret, and unfinished work waiting for you on Monday... Not JitBit. Love their brand. Love their Product. Love their team.
Keep it up guys!